Frequently Asked Questions
Below you will find answers to frequently asked questions. For any other inquiries, please don't hesitate to contact Nicolas and Virginie at:
Phone: +33 2 35 32 69 54
Manufacturing and operation of our animatronic figures
What is the benefit of installing animatronic figures in a storefront?
The realism and beauty of our animatronic figures bring joy to both adults and children in all the places where they are installed. They pique the curiosity of your customers and passersby, helping to increase your revenue. Throughout the year, you can harness the power of animated marketing to boost your business development.
What is the lifespan of an animatronic figure ?
More than 10 years! Our animatronic figures are handcrafted in our workshops in Normandy. We use quality materials and reliable technology (electric motors, crankshaft systems). Our artisans take great care to ensure that the animatronic figures last as long as possible. Meet our team.
What happens if my animatronic figure breaks down ?
It's rare, but it can happen. If your animatronic figure malfunctions, you can return it to us in its original crate or transport box. In some cases, transportation costs will be covered by us. The animatronic figure will be completely disassembled, inspected, and restored before being returned to you. A replacement animatronic figure can be sent if needed. For any inquiries, contact our customer support at +33 2 35 32 69 54.
Can I animate my storefront at times other than the holiday season?
It's true that our animatronic figures are in high demand during the Christmas season. However, it's also possible to animate your storefront during other times, such as to celebrate the arrival of spring or summer, Easter with a rabbit, or Halloween with a witch. Check out our catalog to discover the richness of our creations.
Is it easy to install an animatronic figure in my storefront?
Yes ! All our animatronic figures simply plug into a standard electrical outlet with a grounding plug. They are designed to operate 24 hours a day, 7 days a week. Their power consumption is very low and does not require any special equipment. You can also connect them to a timer if you prefer.
How much energy does an animatronic figure consume ?
For a medium-sized animatronic figure (like Leo and Leon bears), average use over 12 hours of decoration will consume about 120 watts, which is equivalent to 2 to 2.5 cents over 12 hours, similar to the consumption of a 10-watt LED light bulb.
I'm not in France; will the animatronic figure work correctly ?
Absolutely. We export our animatronic figures worldwide and adapt our mechanisms and electrical connections according to the standards and regulations in force in your country (voltage, power plug).
How and where are the animatronic figures manufactured ?
Founded nearly 30 years ago by Michel Taillis, our company has a unique expertise that radiates in France and across five continents. The high-quality faux fur is imported from Korea. Assembly of the metal framework, animatronic figure adjustment, plush envelope creation, stuffing, packaging in transport crates... Everything is done in our workshop located in Tôtes, in the heart of Normandy, between Rouen and Dieppe. Meet our team.
Do you manufacture custom animatronic figures ?
If you can't find what you're looking for among the hundreds of items we offer for sale or rent, it is indeed possible to create the animatronic figure of your dreams. We can also animate a plush or mannequin that you already own. Don't hesitate to contact Nicolas or Virginie to present your project: +33 2 35 32 69 54 – email@example.com.
Do your animatronic figures work outdoors?
Michel Taillis animatronic figures are designed for indoor use. However, they can function outdoors as long as they are well sheltered from moisture (rain and snow). We also offer animatronic figures protected by "soft and transparent plastic domes" for sale; they can be installed outdoors and operate in all weather conditions on a public square, pedestrian street, or at the entrance of a Christmas market.
How can I stay informed about your new releases ?
The easiest way is to subscribe to our newsletter: you will receive regular updates on our latest collections and news. Our new releases are also presented on our website.
Is it possible to see your animatronic figures "in person" ?
You can visit us at the trade shows we regularly participate in: Maison & Objet Paris-Villepinte/France (January & September sessions), ChristmasWorld Frankfurt/Germany (January), Euroshop Düsseldorf/Germany (February). We would also be delighted to welcome you to Tôtes to tour our workshop and showcase various models (by appointment at 0235326954).
How can I place my order ?
You can select your products and complete your order directly through our website by creating your customer account.
You can also contact Nicolas or Virginie at:
+33 2 35 32 69 54 firstname.lastname@example.org,
To receive advice on choosing your animatronic figure and to be guided through all the steps of your purchase.
Is it possible to rent an animatronic figure instead of buying it ?
Yes, we offer several hundred animatronic figures for rent, with a minimum rental period of 6 weeks during the holiday season and shorter periods throughout the rest of the year. Each animatronic figure is delivered and returned in a wooden crate. Rental is a budget-friendly option to delight your customers with our original creations. Check out the animatronic figures available for rent.
I'm not in France; can I rent an animatronic figure ?
Unfortunately, not at the moment. Our rental offer is reserved for customers located in metropolitan France. Leave us your contact information, and we will contact you when this offer becomes available to our customers. Check out the animatronic figures available for purchase.
What are the manufacturing and delivery times?
If the animatronic figure you desire is available in our stock (as indicated on the website), delivery is typically made within a week depending on your country of residence. If we need to manufacture it upon order, it may take an additional one to six weeks.
In all cases, we will confirm the manufacturing lead times with you.
When should I place an order to ensure I have an animatronic figure in my storefront for Christmas ?
The holiday season is particularly busy, and we receive many requests. Whenever possible, we recommend placing your order or rental in advance. Placing an order in September or earlier will ensure you have your animatronic figure in time for Christmas.
Can I pay online directly ?
Yes, we use the secure online payment solution provided by Crédit Agricole. You can pay by credit card (CB, VISA, MasterCard, American Express...) or through your PayPal account.
Could the animatronic figure be damaged during transport ?
Our animatronic figures are delivered in custom-made transport crates for rentals and in cardboard boxes for purchases. In both cases, our products are securely packed and protected, and we work with professional delivery companies. They should arrive at their destination in perfect condition. However, if you notice any issues upon opening the package, please contact our customer support (02 35 32 69 54 – email@example.com).